Refund policy
Refund and Return Policy
At MobiusLDG, your satisfaction is our priority. Since we use a print-on-demand model through Printify, each product is custom-made specifically for you. Due to this, we have specific guidelines regarding returns and refunds.
Eligibility for Refunds or Replacements
We will gladly offer a replacement or refund in the following cases:
- Damaged or Defective Items: If your item arrives damaged, defective, or with a printing error.
- Incorrect Items: If the wrong product, size, or design is delivered.
To initiate a claim, please get in touch with our team using our contact form within 14 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging.
Non-Returnable Items
Due to the custom nature of our products, we are unable to accept returns or exchanges for:
- Buyer’s remorse or changes in preference.
- Incorrect sizing due to customer input. (Please refer to our size charts before purchasing.)
Process for Refunds and Replacements
To initiate a claim, please get in touch with our team using our contact form within 14 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging.
- Once we review and approve your claim, we will offer one of the following solutions:
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- Replacement of the defective item.
- Full or partial refund.
- Refunds will be issued to the original payment method and may take 5-10 business days to process.
Order Changes and Cancellations
Orders may be canceled or changed within 24 hours of purchase. After this window, production begins, and changes are no longer possible.
If you have any questions or need assistance, feel free to contact our customer support team. We’re here to help!